Question 1

What is Materials Store Online?

Accepted Answer

Materials Store Online is a UK building materials procurement platform. You can buy products through our online catalogue, give an existing supplier quotation for comparison, or request an itemised quotation for a project or schedule of works.

Question 2

What building materials can I buy online?

Accepted Answer

Our catalogue includes building materials, insulation, plasterboard and dry-lining, roofing products, timber and sheet materials, adhesives and sealants, screws and fixings, doors and joinery, bathrooms, decorative aggregates, garden products and outdoor porcelain paving. Availability depends on the individual product. Check the product listing or contact our team if you need help sourcing a particular material.

Question 3

Can I buy building materials online for a home renovation?

Accepted Answer

Yes. Homeowners, self-builders and renovators can use our online catalogue to source materials for home improvements, repairs, extensions, landscaping and renovation projects. For larger projects, you can also send us a list of required materials or a schedule of works to request an itemised quotation.

Question 4

Can I order building materials for a construction site?

Accepted Answer

Yes. We support trade and commercial customers, including builders, contractors, property developers and facilities management teams. We can coordinate supply and delivery around your project requirements, subject to product availability and agreed delivery arrangements.

Question 5

How do I find a specific building material?

Accepted Answer

Browse our product categories or use the website's search. If you cannot find a product, send our procurement team the product name, specification, quantity or supplier quotation so we can investigate suitable supply options.

Question 6

Are your building material prices shown online?

Accepted Answer

Yes. Prices are displayed on every product listing, and you can switch between prices including or excluding VAT. Check the individual product page and your checkout for the applicable price and charges.

Question 7

Can you beat another building materials supplier's price?

Accepted Answer

We offer a price-match guarantee for like-for-like supplier quotations. Submit your existing quotation so our procurement team can compare the product specifications and pricing. Any comparison is subject to the products and terms being genuinely comparable.

Question 8

How do I get a building materials quotation?

Accepted Answer

You can submit an existing supplier quotation, send us a schedule of works or provide a list of the materials you need. Include product specifications, quantities, delivery postcode and your required delivery date where possible. Our team typically returns a supplier quotation comparison within one working day. More complex project quotations may require extra time, which we will communicate to you.

Question 9

Can I get a bulk building materials quotation?

Accepted Answer

Yes. If you are buying larger quantities or sourcing materials for a development, refurbishment or construction programme, contact our team for tailored project pricing. Prices and availability depend on the materials, quantities, specification and delivery requirements.

Question 10

Are building materials prices inclusive of VAT?

Accepted Answer

You can view prices including or excluding VAT using the VAT switch on the website. VAT and any applicable delivery charges are shown at checkout or confirmed in your quotation before you place an order.

Question 11

Can builders and contractors apply for a trade account?

Accepted Answer

Yes. Professional customers can apply for a trade account. Available pricing arrangements, payment terms and any credit facilities are subject to application, assessment and approval.

Question 12

Who can use Materials Store Online?

Accepted Answer

We serve trade and commercial customers as well as homeowners and property-related customers. These include SME builders, contractors, property developers, housing associations, facilities managers, architects, quantity surveyors, local authorities, landlords, investors and self-builders.

Question 13

Can property developers source materials for a whole project?

Accepted Answer

Yes. You can give a schedule of works, material take-off or project drawings for an itemised quotation. Providing quantities, specifications, site details and programme dates helps our procurement team assess your requirements.

Question 14

Can you help if I do not know exactly which materials I need?

Accepted Answer

Our team can review the information you provide and help find the right products and specifications. Share your project scope, drawings or materials list. Final product selection should be checked against the project's design, building requirements and advice from the relevant qualified professional.

Question 15

Where does Materials Store Online deliver?

Accepted Answer

We deliver across mainland England, Wales and Scotland. We do not currently deliver to Northern Ireland or the Isle of Man. Deliveries to the Highlands, Islands and offshore postcodes may involve additional charges or longer lead times.

Question 16

How much does delivery cost?

Accepted Answer

Standard mainland UK delivery costs £24.99 per order. Standard delivery is complimentary on orders over £500 excluding VAT. Special delivery requirements and certain postcodes may incur additional charges.

Question 17

How long does building materials delivery take?

Accepted Answer

Most in-stock products are dispatched within one to three working days and delivered within three to seven working days. Special-order, bespoke and cut-to-size items may take longer. The expected lead time will be confirmed as part of the order process.

Question 18

Can I choose my delivery date?

Accepted Answer

At checkout, you can select a preferred delivery date and an available anytime, morning or afternoon window. These preferences are subject to stock availability, routing and other operational conditions. Your scheduled delivery date will be confirmed before dispatch.

Question 19

Can you deliver building materials directly to a construction site?

Accepted Answer

Yes, subject to access, delivery vehicle suitability and the agreed delivery arrangements. Tell us the site postcode and any relevant access restrictions before ordering. Most deliveries are kerbside, so you should arrange suitable labour and equipment for unloading where required.

Question 20

What should I do if my building materials arrive damaged or incomplete?

Accepted Answer

Inspect the delivery on arrival wherever possible. If you cannot fully inspect it, note this on the delivery documentation. Report damage, shortages or incorrect items within 48 hours of delivery, with photographs and your order details, so our team can investigate.

Question 21

Can I return building materials?

Accepted Answer

Unused, unopened stock items may be returned within 14 days of delivery, subject to the applicable returns policy and conditions. Contact us before returning goods so we can provide the correct instructions. Special-order, bulk, palletised and bespoke items may have added restrictions or restocking charges. Your statutory rights, where applicable, are not affected by our returns policy.

Question 22

Can I return bespoke or cut-to-size materials?

Accepted Answer

Bespoke and cut-to-size products are non-returnable under our stated policy, subject to any applicable statutory rights. Please check the product and quotation terms before placing your order.

Question 23

What if I receive the wrong product?

Accepted Answer

Contact our team promptly with your order number, details of the incorrect item and photographs where possible. Report the issue within 48 hours of delivery so we can investigate and advise on the next steps.

Question 24

How do I request a refund or cancellation?

Accepted Answer

Contact our team before arranging a return or cancellation. The available options depend on the order status, product type, applicable policy and your statutory rights. Please provide your order number and the reason for your request.

Question 25

How do I contact Materials Store Online?

Accepted Answer

Email: contact@materialsstoreonline.com Office telephone: 01332 955181 · Mobile: +44 7346 813816 Opening hours: Monday to Friday, 08:00–17:00; Saturday, 09:00–12:00. You can also use our online contact form to send a project enquiry.

Question 26

How quickly will you respond to my enquiry?

Accepted Answer

We typically respond to enquiries within one working day. More complex sourcing requests may require extra time, depending on the products, suppliers and project details.

Question 27

What information should I include in a project quotation request?

Accepted Answer

Include a list of required materials and product specifications; quantities and measurements; your delivery postcode and site access details; your preferred delivery date or project programme; any existing supplier quotation you would like us to compare; and your company details if you are applying for a trade account. The more complete your information, the easier it is for us to prepare an accurate quotation.

Building Materials FAQs: Buying, Prices, Delivery and Trade Support

1. Buying Building Materials Online