Privacy Policy

Materials Store Online is a UK-based supplier of building materials operating through this website and related digital interfaces (collectively, the "Services"). For the purposes of UK GDPR and the Data Protection Act 2018, MSO is the data controller for personal data processed via the Services. You can contact us at contact@materialsstoreonline.com.

We process personal data that you choose to give us, including: your name, business/trading name, billing and delivery address, email address, telephone number, order details, trade-account application details, uploaded quotes/documents, chat or AI-assistant conversation content, and any information you submit via contact forms.

You are solely responsible for the accuracy, legality and content of any data, files, quotes, images or messages you submit through the Services. You must not upload personal data of third parties, confidential or commercially sensitive information, or any content you do not have the right to share. MSO is not liable for any consequences arising from information you provide that is inaccurate, unlawful, infringing, or supplied without proper authority.

When you use the Services we may automatically collect technical data such as IP address, device and browser type, pages viewed, referrer, and interaction events. This is used for security, fraud prevention, analytics and improving the Services. Cookies and similar technologies are used as described in the "Cookies" section below.

• To process and deliver your orders and handle returns.
• To create, manage and verify trade accounts.
• To respond to quotes, enquiries and AI buying-assistant conversations.
• To send transactional communications (order confirmations, delivery updates, account notices).
• To comply with legal, accounting, tax and regulatory obligations.
• To detect, prevent and investigate fraud, abuse or breaches of our Terms.
• To improve our products, pricing, supplier network and user experience.
• With your consent, to send marketing communications (you can opt out at any time).

We rely on the following lawful bases: contract (to fulfil orders and trade accounts), legal obligation (tax, accounting, regulatory), legitimate interests(running and securing the business, analytics, fraud prevention) and consent (optional marketing and non-essential cookies).

We share personal data only where necessary with: suppliers and carriers fulfilling your order; payment processors; identity, credit-reference and fraud-prevention agencies (for trade-account checks); IT, hosting, email, analytics and AI service providers acting as our processors; professional advisers; and authorities where required by law. We do not sell your personal data.

Our AI buying assistant and quote-upload features may transmit your inputs to third-party AI and storage providers in order to generate responses or process documents. Do not submit sensitive personal data, payment card details, passwords or confidential third-party information into these tools. Any recommendations generated by AI are indicative only and do not constitute professional, structural, engineering or legal advice. You remain solely responsible for verifying suitability, quantities, specifications and compliance with building regulations before placing an order.

Some of our processors may be located outside the UK/EEA. Where this is the case we rely on appropriate safeguards such as UK International Data Transfer Agreements, the UK Addendum to the EU Standard Contractual Clauses, or equivalent mechanisms permitted by law.

We retain personal data only for as long as necessary for the purposes set out above and to meet legal, accounting and tax requirements (typically up to 7 years for transactional records). Account and marketing data is retained until you ask us to delete it or close your account.

We use appropriate technical and organisational measures to protect personal data. However, no internet transmission or storage system is completely secure. You acknowledge that you submit information at your own risk and are responsible for keeping your account credentials confidential.

Under UK GDPR you have rights to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. To exercise any right contact us at contact@materialsstoreonline.com. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We use strictly necessary cookies to operate the site and, with your consent, analytics and functional cookies to improve it. You can manage cookies through your browser settings; disabling some cookies may affect functionality.

The Services are not directed at children under 16 and we do not knowingly collect their data.

We may update this Policy from time to time. The "last updated" date will reflect any changes. Continued use of the Services after changes constitutes acceptance of the updated Policy.

Questions about this Policy or your data: contact@materialsstoreonline.com.

MaterialsStoreOnline Ltd (trading as Materials Store Online), 54 Reigate Drive, Derby, DE22 4EP. Company No. 17225220 · VAT No. GB 529 5258 64.