Question 1

How do I place an order?

Accepted Answer

Browse the catalogue, add items to your basket and check out securely online. Trade customers signed in to an approved account will see trade pricing applied automatically.

Question 2

Can I request a quote instead of ordering online?

Accepted Answer

Yes. Upload your specification, drawings or Bill of Quantities through the Upload Your Quote page and we will return an itemised quotation, typically within one working day.

Question 3

Do you handle bulk and project orders?

Accepted Answer

Yes. We regularly supply single-build, multi-site and large commercial projects. Submit your requirements to our procurement team for tailored pricing and a phased delivery schedule.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards through our secure checkout. Trade accounts can also pay by BACS bank transfer against a pro-forma invoice.

Question 5

Can I amend or cancel an order after placing it?

Accepted Answer

Contact us as soon as possible. Orders that have not yet been dispatched can usually be amended or cancelled. Once goods have left the supplier, cancellation may be subject to a restocking or carriage charge.

Question 6

Will I receive an order confirmation and invoice?

Accepted Answer

Yes. An email confirmation is sent immediately after checkout and a VAT invoice is issued once your order has been processed.

Question 7

Can I order materials that aren't listed on the website?

Accepted Answer

Yes. Our catalogue is a selection of our most-requested products. If you need something specific, contact our team and we will source it through our supplier network.

Question 8

Is there a minimum order value?

Accepted Answer

No. There is no minimum order value, although orders under £500 are subject to the standard £24.99 delivery charge.

Ordering questions answered.

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